FTP Integration Wizard - Wrong Host Name?

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    Asked on August 27, 2012 at 06:17 AM


    I am trying to configure FTP integration for one of my forms, but cannot configure it on the first step. When I put my ftp Host name, username and password, and click on "Test Connection" I get message: "Wrong Host Name"

    Website url is www.udruga-solidarnost.com, ftp name is ftp.udruga-solidarnost.com.

    My FTP server is functional, I use it for both secure and non-secure connections, and cannot figure why it can't connect here.

    See image for info (I have deleted username).

    Please help... 

    Thanko you,

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    Answered on August 27, 2012 at 06:33 AM

    Hi.. please try to change your ftp host to: ftp.udruga-solidarnost.hr

    Hope this helps.


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    Answered on August 28, 2012 at 04:22 AM


    Alessandro, thanks for your answer, but that does not help. Today, I have created a new user on my FTP server, granding all rights and can normally connect with my FTP client (Filezilla).

    Please see enclosed image, I still get the "Wrong Host Name" error message while trying to cinfigure FTP access on my forms...

    Any ideas?


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    Answered on August 28, 2012 at 04:29 AM

    Hi,please note that in your first post your domain end with a .hr extension. Now you've attached a screenshot with a domain that ends with a .com extension. I may suggest you to double check. Thanks. Alessandro

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    Answered on October 26, 2012 at 05:51 AM

    I have the same problem, I think that Jotform does not let you use a subdomain in the FTP Host name which, if true, is clearly a bug. If you try putting "udruga-solidarnost.hr" I bet it will tell "wrong login information" giving a hit that the domain went through OK... Could you fix this please Jotform ? thanks !

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    Answered on October 26, 2012 at 06:40 AM

    There actually is no problem with using subdomains.  I just made a test and I was able to integrate my FTP with a test form without a problem