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    Any updates - missing files dropbox?

    Asked by Standoutmedia on August 27, 2012 at 08:23 AM

    Any updates concerning the missing files from jotform dropbox integration?

     

    Just tried again with 100 files ~3 mbyte each file.

    3 missing files when they reached dropbox.

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    JotForm Support

    Answered by Deygus on August 27, 2012 at 09:24 AM

    Hi,

    I apologize for this problem. It seems to be an ongoing issue and I assure you that the problem is being looked into by our development team. As far as I know there is not a fix for it yet but I am sure we will have an update coming soon that will eventually solve this problem. 

    This thread provided here: http://www.jotform.com/answers/120290-Missing-Documents-in-my-Drop-Box-Account shows a quick configuration reference that you might want to check. The issue is similar and we are aware of it.

    I would also like to suggest that you look at your settings for your dropbox configurations and see if they were input correctly. You can learn more about upload and integration instructions from our userguide found here: http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm and here: http://www.jotform.com/dropbox/ incase it was possible that a particular configuration was wrong possibly.

    Lastly, could you please let us know which 3 files you are missing? This will help us with our ongoing investigation of the problem. Again, I'm deeply sorry for all this and we should have an update soon to fix it. Thanks for being apart of JotForm!