I'm not able to get into my account

I provided my e-mail address to get instructions to re-do my password and I never get the e-mail. I have seen my into my spam/junk/inbox messages and nothing come in.

Could you please advise me what it is wrong?

Thanks

 

Yesenia Fuentes

There isn't any registered account with your email address "pandanza@gmail.com", nor an embedded jotform in the site you have shared. If you have the direct link to a form you have created in the account that you are trying to access, please share it, so we can locate the account.

This is the link of my account
http://www.pandanza.com/
My name is Yesenia Fuentes, please explain me what is happening? And how
can I got back into my account for actualizations.
Thanks
Yesenia
...

I see, the whole page is your form: http://www.jotform.ca/form/22388033944255, which does not have any input field.

That form is hosted in the account username "pandanza", which is registered under the email address "info@pandanza.com".

If you forgot your password, simply click on the "Forgot password?" link when attempting to log in, then enter your username and click on the "Send reset instructions" button.

The reset instructions will be sent to the registered email address.