I'm not able to get into my account

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    Yesenia 
    Asked on August 31, 2017 at 06:00 PM

    I provided my e-mail address to get instructions to re-do my password and I never get the e-mail. I have seen my into my spam/junk/inbox messages and nothing come in.

    Could you please advise me what it is wrong?

    Thanks

     

    Yesenia Fuentes

  • Profile Image
    BDAVID
    Answered on August 31, 2017 at 06:42 PM

    There isn't any registered account with your email address "pandanza@gmail.com", nor an embedded jotform in the site you have shared. If you have the direct link to a form you have created in the account that you are trying to access, please share it, so we can locate the account.

  • Profile Image
    Yesenia 
    Answered on September 01, 2017 at 10:43 AM
    This is the link of my account
    http://www.pandanza.com/
    My name is Yesenia Fuentes, please explain me what is happening? And how
    can I got back into my account for actualizations.
    Thanks
    Yesenia
    ...
  • Profile Image
    BDAVID
    Answered on September 01, 2017 at 11:48 AM

    I see, the whole page is your form: http://www.jotform.ca/form/22388033944255, which does not have any input field.

    That form is hosted in the account username "pandanza", which is registered under the email address "info@pandanza.com".

    If you forgot your password, simply click on the "Forgot password?" link when attempting to log in, then enter your username and click on the "Send reset instructions" button.

    The reset instructions will be sent to the registered email address.