I cannot open an attachment

  • Hanna
    Asked on August 31, 2017 at 8:41 PM

    I cannot open an attachment

  • John_Benson
    Replied on August 31, 2017 at 10:45 PM

    Could you please provide the form ID and submission ID so we can try to replicate the issue? If you're opening the attachment file using your email, please log in to your account here in JotForm before opening it. 

    To get the Submission ID, please follow this screen animation guide:

    I cannot open an attachment Image 1 Screenshot 20

    We'll wait for your response. Thank you.