My account has been suspended for some reason. Can you tell me why so I can fix it?

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    Jeff Schaeffer 
    Asked on September 01, 2017 at 12:54 AM
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    Answered on September 01, 2017 at 01:21 AM

    We're sorry for this inconvenience, but your account was suspended because of this form: and the reason is collecting Social Security Number which is considered as sensitive information.

    You have to explain the purpose of this field in your form so we can consider re-activating your account.

    Thank you!

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    Answered on September 01, 2017 at 01:43 AM
    This form is for the purpose of attaining financing for our consumers as we
    are a new home sales business. The company also has their nmlo license and
    are authorized to gather such information.
    Jeffrey Schaeffer
    Sales and Marketing Dir.
    Cell: 512.765.JEFF (5333)
    Office: 844.FROOGAL (357.6425)
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    Answered on September 01, 2017 at 01:56 AM

    Thank you for providing additional information.

    I would advise you to add in your terms that your clients accept collecting Social Security numbers and add a signature field, you can find them here:

    I re-activated your account.

    Let us know if you have any further questions.

    Thank you!