What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Does the submitted form Information expire after 2 years?

    Asked by Michelle on August 27, 2012 at 10:24 AM

    I run a staffing agency and staff creates profiles through JotForm to join our database. I noticed that all pictures in our profiles created in 2010 and earlier are no longer visible, as if they expired. Is there a way to fix it?

    Also, often times our staff requests us to update their address, phone number or other information but they are unable to do so. Is there a way that we can do it for them on our end? It seems like once they submit their registration form to us, no information can be changed.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Deygus on August 27, 2012 at 01:06 PM

    In order to assist you further I need to know what the username or email associated with this account is or if you are using our 3rd partied software that was possibly installed onto your website if that happens to be what you use. This will help us to begin investigating the problem further.

  • Profile Image

    Answered by jeanettebmz on August 27, 2012 at 01:25 PM

    In adition to what my colleague has stated, can you also refer to us the Form ID or the URL of the page where any Jotform might be embedded?

    Because, we have not been able to find any account associated with the email address posted on this thread