My colleague Stuart shared form URL is not working for me

  • Profile Image
    stownsend
    Asked on September 01, 2017 at 09:52 AM

     Stuart has sent me link to the form which is below. I try to copy the URL and it tells me I don't have access. 

     

    https://form.jotformeu.com/71396363617362

  • Profile Image
    Marvih
    Answered on September 01, 2017 at 10:42 AM

    Can you please try this link http://www.jotformeu.com/form/71396363617362 or this one https://www.jotform.com/form/71396363617362 . 

    Reply back if those link is still not working for you. And if you can please attach a screenshot of the error that would be great.

    Thanks,

  • Profile Image
    stownsend
    Answered on September 01, 2017 at 11:43 AM
    Hi,
    Still not working I’m afraid. This is what I get when I try.
    S
    Import Form
    x
    · From a web page
    Enter the URL
    · Clone existing form
    Unauthorized request. You do not have access to this form
    ...
  • Profile Image
    Kevin_G
    Answered on September 01, 2017 at 12:27 PM

    Are you trying to clone the form? 

    I can see the form's owner is not allowing his forms to be cloned by others, if you would like to clone the form he shared you, then he will need to turn off this restriction, it can be done from the account settings page:  https://www.jotform.com/myaccount/settings 

    I hope this helps. 

  • Profile Image
    stownsend
    Answered on September 04, 2017 at 06:43 AM
    Thanks this is now sorted – great service BTW.
    ...
  • Profile Image
    stownsend
    Answered on September 04, 2017 at 08:43 AM
    Hi,
    Sorry there seems to be a new problem we are hoping you can advise on. The form has come across but the format is very different e.g. colours schemes and layout.
    FYI: If Stuart clones his own form the old formatting is kept.
    Cheers,
    Sebastian

    ...
  • Profile Image
    BJoanna
    Answered on September 04, 2017 at 11:27 AM

    Considering that your other issue is not related to the subject of this thread, I moved your question to a separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1239350