the file is empty on the Attached PDF file in autoresponder email

  • kirstypilates
    Asked on September 1, 2017 at 2:02 PM

    I've added a PDF file to my autoresponder. It appears on the email but when I try to open it says....

    The file “Terms & Conditions.pdf” could not be opened because it is empty.

  • Welvin Support Team Lead
    Replied on September 1, 2017 at 2:30 PM

    Can you add it back and inform us here? We'd like to check and test the form to see if we can replicate it. So far, the attachment feature worked to my end.

    the file is empty on the Attached PDF file in autoresponder email Image 1 Screenshot 20

     

    You can test my form here https://www.jotform.com/72433550330951. 

  • kirstypilates
    Replied on September 1, 2017 at 2:37 PM

    Hi, I have added the PDF back onto my autoresponder. Your form works ok, I've opened the PDF.

  • Kevin Support Team Lead
    Replied on September 1, 2017 at 3:27 PM

    I have just tested the form and noticed what you are reporting, when I try to view the attached PDF it shows an error: 

    the file is empty on the Attached PDF file in autoresponder email Image 1 Screenshot 20

    Would you mind to try renaming your file? 

    Please try removing the spaces as this may be causing the issue. 

    Let us know how it goes. 

  • kirstypilates
    Replied on September 1, 2017 at 5:20 PM

    I have renamed the file and it now works. Thank you