Items on my form are dissappearing when the form gets previewed or goes live

  • Dchoops14
    Asked on September 2, 2017 at 11:16 AM

    On my latest form, you can see "select program" and "payment options" , then when you preview or publish they are not viewable....Please help!

     

    On the below URL....you can see that program and payment options are not viewable

  • Jan
    Replied on September 2, 2017 at 11:57 AM

    I cloned your form and I found out that you are using Show and Hide conditions. This condition show or hide a specific field if the condition is met. There are also missing fields in the conditions.

    Items on my form are dissappearing when the form gets previewed or goes live Image 1 Screenshot 40 

    I recommend you delete these conditions in order to fix the issue. Select the condition and then click the "Properties" icon. After that, click the "Trash" icon.

    Items on my form are dissappearing when the form gets previewed or goes live Image 2 Screenshot 51

    Here's the result:

    Items on my form are dissappearing when the form gets previewed or goes live Image 3 Screenshot 62

    Hope that helps. Thank you.