- emichalakAsked on September 02, 2017 at 11:34 AM
We are loving using our Jotform - but the timestamp on our integrated Excel sheet stopped recording yesterday.
I saw a thread online from a few years ago, where JotForm suggested deleted the integration link and reestablishing it.
I did that - but it's still not working.
- JotForm SupportliyamAnswered on September 02, 2017 at 12:26 PM
I noticed that the field is missing in your form. Did you remove it? If so, this may prevent us from further checking the details on this to see if it can be fixed.
Anyhow, you may revert your form's layout to the part when the timestamp field was still existing. You can check this guide to know how: https://www.jotform.com/help/294-How-to-View-Form-Revision-History
If you have questions, please let us know.
- emichalakAnswered on September 02, 2017 at 08:51 PM
I did not delete the field, but the label of the timestamp column was changed on accident (I don't know what it even is suppose to say now. . . Submission Date?).
I followed the directions above for the Revision History and restored an old one. But this does not seem to affect the google doc that is collecting the registrations. In fact, now, I just registered and the integration does not seem to be working. I'm really frustrated and nervous that we will be losing registrations and $ !!
- JotForm SupportKevin_GAnswered on September 02, 2017 at 09:47 PM
I have just checked your form and noticed the field has not been restored, this is why you cannot see the data showing up on your integrated spreadsheet.
I would recommend you to please, check again on your history logs and make sure you have reached the log where the field was present on the form.
Please let us know when you have restored the field so we can pull the data from our end.
We will wait for your response.
- emichalakAnswered on September 05, 2017 at 01:44 PMI looked and saw that the integration created a new spreadsheet (I was looking at the original one and did not see updates).
The new spreadsheet looks as if it’s capturing everything.
Thank you for the help.
Southern California Youth Rugby (SCYR)