Uploaded images are not showing

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    Nathanb123
    Asked on September 03, 2017 at 10:40 AM

    as you can see on the attachment, photos are not loading properly. The link is coming up twice but they are not loading. please advise how to fix

  • Profile Image
    Jan
    Answered on September 03, 2017 at 11:43 AM

    We are currently not experiencing any issues with the Take Photo widget. I tested it by putting 4 Take Photo widgets in a simple form. Here's the result:

    I also did a test submission in your form and I was able to upload all the images properly. The 3 Take Photo widget images are showing properly in the Submissions.

    It is possible that the user did not click the "Upload Photo" button after taking a picture. Please advise your users to click the "Upload Photo" button to upload the image properly.

    Do you know what device (PC, laptop, tablet or mobile) and internet browser are they using when this problem occurs?

    I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you have any questions. Thank you.

  • Profile Image
    Nathanb123
    Answered on September 04, 2017 at 07:43 AM
    No still not working.
    Attached here below is yet another trial that was unsuccessful.
    Please advise why they are coming through like this?
    Thanks
    Nathan
    ...
  • Profile Image
    Jan
    Answered on September 04, 2017 at 09:20 AM

    May I ask if the issue is happening on your end as well?

    Do you know what device (PC, laptop, tablet or mobile) and internet browser are they using when this problem occurs?

    I recommend you change the Camera Facing option to "Back" on all of your Take Photo widgets.

    I also suggest you delete the conditions that are not configured correctly.

    Hope that helps. Thank you.