Why is my form getting stuck on working when trying to download it as fillable PDF?

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    Asked on September 03, 2017 at 12:08 PM

    I need to be able to view a PDF to make sure it works that way I need it to.  Does this work with the free account and if not can you enable or send me created PDF examples?

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    Answered on September 03, 2017 at 12:33 PM

    Yes, with a free account you are able to create PDF fillable forms; however, do note that there are some limitations regarding the elements that can be used with such forms. 

    I can see you have used widgets on your form, this may be generating the issue so you cannot download the form. 

    I would recommend you to check this link that will help you to know which elements are not available on PDF fillable forms: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points 

    You could just create a simple form using basic fields so it can be downloaded as PDF. 

    If you have any question, let us know.