- wilsotg0Asked on September 03, 2017 at 06:27 PM
I have moved, changed my email address to firstname.lastname@example.org and no longer need to use Jotform. How do I cancel my subscription and stop the recurring charge on my bank account?
prior email: email@example.com
- JotForm SupportMike_GAnswered on September 03, 2017 at 06:49 PM
I would like to apologize for any inconvenience. I'm not completely sure about what you mean by, "changed my email address to firstname.lastname@example.org".
However, I have checked your wilsotg0 account and I see that it was recently upgraded — Aug 7, 2017
I can cancel that subscription for you on my end and have it effective at the end of your current biiling cycle then you will not be charged again after that.
Please let us know how would you like us to proceed.