How can I make my Embedded form to always start from the top when next or back button is clicked

  • Profile Image
    Charlesobi
    Asked on September 03, 2017 at 08:29 PM

    For my embedded multi-page form.
    https://www.ultigraph.net/shop/businesscards


    How can I make my embedded form to always snap to the top of the form when next or back button is clicked

    * It snaps to the top when next button is clicked, but not the same at the back button in browsers
    * It doesn't snap be it next or back button in the Facebook Mobile App browser.

    This makes the form user to suddenly meet my website footer when any of the buttons is clicked.

    How do I resolve this?

    Thanks waiting for your helpful reply.

  • Profile Image
    ashwin_d
    Answered on September 03, 2017 at 11:26 PM

    I did check your webpage where you have embedded your form. Have you edited the iFrame embed code which you have added in your webpage? The onload attribute seems to have been deleted.

    I would suggest you to please please a fresh copy of your form's iFrame embed code and it in your webpage. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Do get back to us if the issue persists.

     

  • Profile Image
    Charlesobi
    Answered on September 04, 2017 at 11:07 AM

    Ok, thanks. I have inserted the fresh iframe embed code. But the issue persisted. 

    The Facebook App Mobile Browser doest snap to the top for both Next and Back button

    Google Chrome (Both Mobile and Desktop) snaps to the top of the form when "next" button is clicked. But It doesn't snap to the top when the back button is clicked.

  • Profile Image
    ashwin_d
    Answered on September 04, 2017 at 12:29 PM

    I did test your form which is embedded in webpage and I am unable to replicate the issue you are having. It seems to scroll to top when the back button is clicked. Please check the screenshot below:

     

    If you check the screenshot above, it scrolls to top of the form when the back button is clicked. The image is also part of the form which you have added in "Image Slider" widget and when the back button was clicked, the images are being displayed. 

    Can you please let us know how the form behaves when you click on the back button? Which version of google chrome browser are you using?

    You may also like to share the facebook page URL where you have embedded your form and we will take a look.

  • Profile Image
    Charlesobi
    Answered on September 04, 2017 at 07:36 PM

    If you get to page 3 of the form (2|5 Design) and choose "Yes I want to order for design" that page is kinda lengthy. If you click "next" after filling the page it snaps to the top of the form, but if you click "back" button it won't snap to the top of the form. The form user will suddenly meet the footer of my website. the form user will have to scroll upward to see the form page.

    The same happens for other lengthy pages of the form.

    As for the Facebook Mobile App. If you share the link of where the form is embedded; your audience will have to click on the link,  Facebook App comes with in built browser that can open the link inside the App.

    So, using the in built browser when you click "next" or "back" none of them snap to the top of the form.

     

    This creates a bad user experience.

  • Profile Image
    Mike
    Answered on September 04, 2017 at 08:40 PM

    The scrolling to the top of the form upon a Back button click seems to be fine when I test it on a JS embedded form. Please try the standard JS Embed code on your web page to see if that helps.

  • Profile Image
    Charlesobi
    Answered on September 05, 2017 at 05:43 PM
    Please, my IP was blocked from accessing Jotform I don't know what I have
    done wrong.
    I have filled and submitted the form that I was presented with, I'm yet to
    gain access to jotform.com.
    My Account Info:
    Username: Charlesobi
    E-mail: ultigraphdesigns@gmail.com
    Thanks, hoping for your helpful reply
    ...
  • Profile Image
    Kevin_G
    Answered on September 05, 2017 at 07:39 PM

    In order to assist you better I have moved your last reply to a different thread, we will assist you as soon as possible on the following link: https://www.jotform.com/answers/1240491 

  • Profile Image
    Charlesobi
    Answered on September 06, 2017 at 05:47 AM

    I have tried standard JS embed code. It's working perfectly fine on desktop browsers. But the form doesn't load at all on mobile browsers. 

    How do I resolve this?

  • Profile Image
    ashwin_d
    Answered on September 06, 2017 at 06:09 AM

    Please note that for your forms to work correctly in mobile devices, we recommend you to embed your form using its iFrame embed code. Since you have embedded your form with JS embed code, there seems to be some code conflict between your form script and other scripts available in your webpage.

    The best solution is to re-embed your form using its iFrame embed code but that could cause the your back button issue to reappear. Please use the following iFrame embed code and see if that solves your problem:

     <iframe id="JotFormIFrame-61965333413556" onload="javascript:window.parent.scrollTo(0,0);" allowtransparency="true" src="https://form.myjotform.com/61965333413556" frameborder="0" style="width: 1px; min-width: 100%; height:1205px; border:none;" scrolling="no"> </iframe>

    <script type="text/javascript"> var ifr = document.getElementById("JotFormIFrame-61965333413556"); if(window.location.href && window.location.href.indexOf("?") > -1) { var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } window.handleIFrameMessage = function(e) { var args = e.data.split(":"); if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } </script>

    Do get back to us if the issue persists.

  • Profile Image
    Charlesobi
    Answered on September 06, 2017 at 09:55 AM

    So, how can I resolve the back button issue, as well as get the form load on mobile?

  • Profile Image
    BJoanna
    Answered on September 06, 2017 at 11:24 AM

    I was able to replicate the issue on my phone when I clicked the back button on the page 3. 

    Please remove the script part of the iFrame code to see if that will resolve the issue. Use only this part of the iFrame code:

     <iframe id="JotFormIFrame-61965333413556" onload="javascript:window.parent.scrollTo(0,0);" allowtransparency="true" src="https://form.myjotform.com/61965333413556" frameborder="0" style="width: 1px; min-width: 100%; height:1205px; border:none;" scrolling="no"> </iframe>

  • Profile Image
    Welvin
    Answered on September 06, 2017 at 07:36 PM

    You are using WordPress. Please give our WordPress Embed Form plugin a try to see if that will fix it.

    https://wordpress.org/plugins/embed-form/ 

  • Profile Image
    Charlesobi
    Answered on September 07, 2017 at 07:08 PM

    I have tried Jotform WordPress plugin, the form loads on desktop, but doesn't load on mobile.

    The only embed method working for mobile is the iframe. But it has aforementioned issues with the back and next button with browsers.

    Please, how can I rectify this issue?

  • Profile Image
    Mike
    Answered on September 07, 2017 at 08:04 PM

    1) The JS embedded form is not showing within Facebook in app browser since their app has some JS processing issues. This is not likely that we will be able to affect that behavior.

    2) We can escalate a ticket to our developers regarding the Back button scrolling issue when the iFrame code is used. However, if both next and back buttons do not work in Facebook app, the fix will not change anything.

    3) You may consider the following workaround from a StackOverflow thread to recommend users to open the website using a normal browser.

    StackOverflow: How to prevent Facebook in app browser from opening my website links