Email alerts not being received

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    Asked on September 04, 2017 at 12:03 AM

    on 12 August a lady applied for her child's christening. She rang today to confirm but I did not have her application. I could go onto jotform and find it but it did not arrive as an email. can you help please?


    thanks Cathy

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    Answered on September 04, 2017 at 04:31 AM


    I'm checking this specific page, but I can't find a JotForm form on it? 

    If you received the submission in your JotForm account but was not notified via email, it's possible that it ended up in the spam/trash/junk folder. Or the email address was on the bounce list. 

    You can check this guide to further troubleshoot why you have not yet received the email alerts:

    Let us know if that works.