Not receiving submissions

  • Profile Image
    Asked on September 04, 2017 at 06:50 AM

    I added a template from jotform website to my companys page on fb but not receiving enquires when i was testing it out. Did I miss a step? Where is it

  • Profile Image
    Answered on September 04, 2017 at 10:37 AM

    Your email address and the form you provided is associated with this guest account (guest_72462557147057).

    Please sign up for a Free account in order to manage your forms and submissions properly. Please use the same email address so that the form will be transferred automatically to the registered account.

    I checked the submissions and I can verify that the form is working properly. However, I found out that the form does not have an email notification.

    Like I said, please sign up for a Free account first. After that, create an email notification so that you will be notified when someone completed your form. Here's a guide:

    You can also view the form submissions on the Submissions page, here's a guide:

    Hope that helps. If you have any questions, let us know. Thank you.