Thank you for sorting my upgrade to the annual account in June this year. Everything looked OK but I now find I have been charged $34 on the 23/6/17.

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    Blencathra
    Asked on September 04, 2017 at 11:51 AM

    Account  - PAYPAL PAYMENT     4H3J222373TK2 £27.89

    23/6/17

    Why?

     

    I also now find out I that I could have signed up for a non-profit account at 50% discount.

    Why wasn't this made clear when I started my account?

     

    Dave Wheeler

  • Profile Image
    BDAVID
    Answered on September 04, 2017 at 12:42 PM

    There is no record of any extra payment being made on June 23. 2017, nor a JotForm subscription under the number "4H3J222373TK2". What is the email address of the PayPal account where you got that charge? 

    If you want to apply to the non-profit plan, please go to this page: https://www.jotform.com/nonprofit/pricing/ 

    And if you get approved, we will cancel your current Bronze yearly plan(INT170630-4332-71676), and provide you a prorated refund.