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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not being received via email

    Asked by 1to1 on August 27, 2012 at 08:21 PM




    Form does not work.  We do not receive email with the forms when customers fill them in.


    The TEST works - we receive the form by email.


    Please can you fix this problem.

    Page URL:

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    JotForm Support

    Answered by Deygus on August 27, 2012 at 09:05 PM

    Hi, could you please check your Email Notifications to make sure the email or emails you are wanting the notification to be sent to is correct and added to the Email Alerts list. You can do this by going into your forms and selecting the form then Email Alerts and Add Email. Please see below.

    Also, it may be due to the fact that you have a Free Account which is known because of limitations of the free account causing this and I apologize for that.


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    JotForm Support

    Answered by liyam on August 27, 2012 at 09:21 PM

    Hello.  I could not find any email logs from the email address info@****. Was there a different email address before than the email address that is currently set in your email notification?

    Anyhow, I made a test submission and I'm now seeing logs for the info@*** email address.  Can you please check your inbox?  If it's not in your inbox, please check the spam folder.