Why must I add a trial period to some subscriptions?

  • juliagreenpto
    Asked on September 4, 2017 at 2:58 PM
  • Kiran Support Team Lead
    Replied on September 4, 2017 at 4:15 PM

    I have checked your account and see that the Trail is enabled for the subscriptions.

    Why must I add a trial period to some subscriptions? Image 1 Screenshot 20

    This should have been locked due to enabling the variable price option. Generally, when the Variable price option is enabled, the trail option will be disabled. Please try disabling the variable price option and then enable it.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • juliagreenpto
    Replied on September 4, 2017 at 4:19 PM

    Thanks...

     

    im also having some trouble enabling the invoice and descriptions fields for Authorize.net payment integration in the form (Invest 2017) I am using. In another form, I am given these options, but I am not able to view these options in the form in the Invest 2017 form. Any advice?
  • Kiran Support Team Lead
    Replied on September 4, 2017 at 4:35 PM

    @,

    Your other question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1239522

    Thank you!