Why is my account over limit?

  • Profile Image
    rachelvphotography
    Asked on September 04, 2017 at 06:37 PM

    I received a notice today that I have met my jotform payment limit. However when I check under my profile it says I have had only one payment. Wondering where the difference is coming from. See attached file. When does my month start over?

    Thanks

     

  • Profile Image
    Kevin_G
    Answered on September 04, 2017 at 08:00 PM

    Apologies for the inconveniences this may have caused to you. 

    I have checked your account and noticed you have not reached any limit so far so I have removed the overlimit status. 

    The account limits are counted in a monthly basis and they are reset each first day of the month (EST). 

    Please if you keep experiencing the issue, let us know, we will be glad to help you.