What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel subscription

    Asked by bundeena on August 28, 2012 at 12:40 AM

    Hi there

    Could you please cancel my subscription

    Details are: email - mail@bundeenakayaks.com.au

    I have tried several times via your website but i end up in a loop on a plimus site

    Please advise when this has been done

    Thanks

    Marnie

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    JotForm Support

    Answered by liyam on August 28, 2012 at 12:51 AM

    Hello Marnie.  You're paying your subscription with us via the payment gateway, Plimus.  This is why you're being redirected to the Plimus page whenever you try to cancel your subscription.  Your Plimus username can be found from the 1st email that you have received from them when you upgraded your JotForm subscription.

    I have now canceled your subscription for you.  You will not get charged again.  Your subscription will be downgraded to free on Sept 16, 2012.  Feel free to re-upgrade your subscription anytime!

    If you have questions, concerns, or feedbacks that you wish to convey to help us improve our service, feel free to let us know, we'll be more than happy to listen.