why is my login id suspended

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    Dan Brennan 
    Asked on September 05, 2017 at 09:25 AM

    login id suspended.  Not sure why?

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    Answered on September 05, 2017 at 11:03 AM

    It seems your account has been suspended because Form id:50273177829159 is requesting login credentials. This is prohibited by our terms of use

    Users are not allowed to create login forms (username/passwords), or collect credit card information. If you need to take a credit card you need to use a supported payment integration: Mastering Payment Form Integrations with JotForm

    This is to stop JotForm being abused by people creating phishing forms. 


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    Dan Brennan 
    Answered on September 05, 2017 at 11:08 AM

    Not sure I understand, as I do not remember that form ID and can't see it now.  We are a church and would not be asking for credit card information.  Can you delete that form and restore the account?

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    Answered on September 05, 2017 at 11:43 AM
    I think I know what that form is.  We have a members only section on our
    website, and that form was used so that people could give us information
    in order for us to set them up with access.  We've been using it for
    several yeas without a problem, but I understand your position.  Can you
    disable or delete that form, and restore access to my account?
    Thanks you,
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    Answered on September 05, 2017 at 12:06 PM

    Ok, I have deleted the offending form and reactivated your account. You can login now and continue to use JotForm.