My mailchimp integration won't work, what should I do? Please advise.

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    sugarstory
    Asked on September 05, 2017 at 10:17 AM
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    Jan
    Answered on September 05, 2017 at 11:29 AM

    I checked your form and I can see that the MailChimp integration is not configured correctly. The fields are not yet mapped in the integration. Here's a screenshot:

    Please make sure that the fields in the list are mapped correctly. You may refer to this user guide: https://www.jotform.com/help/163-How-to-Integrate-with-MailChimp.

    Hope that helps. Thank you.

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    sugarstory
    Answered on September 05, 2017 at 11:43 PM
    hello Jan... understand your answer, but the problem now is i can only see
    the Email on Match Your Fields..And then when i click on it the only option
    is newsletter..the other boxes options are empty..And then when i click,
    Add new field, the options are just the same I mentioned above
    (newsletter,and the other boxes options are empty). What's wrong with my
    account? Hope to hear you back asap,thanks! Have a great day.

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    Chriistian
    Answered on September 06, 2017 at 03:49 AM

    I checked the MailChimp integration on your form (http://www.jotform.me/form/72311002234436) and I was able to replicate the issue. The only option from the dropdown is the Newsletter.

     

    This is happening because the fields of your form have no name. Please add a name for each form fields so that it will appear in the MailChimp integration.

     

     

    Hope that helps.

    Let us know if you need further assistance.