What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account Disabled?

    Asked by brianchampness on August 28, 2012 at 07:19 AM



    My user account is: brian.champness@stpauls-weston.org.uk


    I have reached my ten payments per month limit (on the free account), and I will not be taking any more payments for this month.


    I have however, received an email from Jotform saying my forms will be disabled if I don't upgrade my account even though I have only received my quota of 10 payments.


    Do I need to upgrade my account has I have only taken the alloted 10 payments and will not be taking any more payments and am well short of my submissions quota.


    Please respond quickly as I do not want my account frozen.


    Thank you.


  • Profile Image

    Answered by ItalyTech on August 28, 2012 at 07:25 AM

    Hi Brian and thanks for contacting us. I've removed your suspension schedule but note that if you exceed this limit your account will be suspended. Please let us know if you need further assistance.Alessandro