I'm really mad that there isn't a phone number or live chat to speak with someone

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    hvhullabaloo
    Asked on September 05, 2017 at 02:24 PM

    I want to pay per month not for the year at once. I may cancel my subscription and have my credit card dispute this and use another service if this cannot be remedied. I only need this service for a few months.

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    david
    Answered on September 05, 2017 at 02:52 PM

    I cancelled your subscription and refunded your last payment.  You should see a refund of $190.00 posted to your card in the next 5-7 business days.  If you create another subscription, please make sure to select monthly instead of yearly after clicking upgrade to prevent this form happening again.

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    hvhullabaloo
    Answered on September 05, 2017 at 05:44 PM

    Hi David,

     

    Thanks for applying the refund. It did say $19 monthly inside my account for the pricing that was selected. But on the receipt it showed yearly. Is there a different place to go on the site for the pricing options? There was just one option for each tier.

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    david
    Answered on September 05, 2017 at 06:53 PM

    When you click the "Upgrade" button, there is a pop-up to select the specific subscription:

    Select the Monthly option and then click upgrade.  This should be the same for the pricing and billing pages:

    https://secure.jotform.com/pricing