- hvhullabalooAsked on September 05, 2017 at 02:24 PM
I want to pay per month not for the year at once. I may cancel my subscription and have my credit card dispute this and use another service if this cannot be remedied. I only need this service for a few months.
- JotForm SupportdavidAnswered on September 05, 2017 at 02:52 PM
I cancelled your subscription and refunded your last payment. You should see a refund of $190.00 posted to your card in the next 5-7 business days. If you create another subscription, please make sure to select monthly instead of yearly after clicking upgrade to prevent this form happening again.
- hvhullabalooAnswered on September 05, 2017 at 05:44 PM
Thanks for applying the refund. It did say $19 monthly inside my account for the pricing that was selected. But on the receipt it showed yearly. Is there a different place to go on the site for the pricing options? There was just one option for each tier.
- JotForm SupportdavidAnswered on September 05, 2017 at 06:53 PM
When you click the "Upgrade" button, there is a pop-up to select the specific subscription:
Select the Monthly option and then click upgrade. This should be the same for the pricing and billing pages: