Why is my form getting stuck on please wait?

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    Asked on September 05, 2017 at 03:54 PM

    The account is Live and the API credentials have been verified. However, I cannot get a donation to process on an active credit card with my new Donation form. I received an all clear from What could be wrong with the form?

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    Answered on September 05, 2017 at 04:55 PM

    Thank you for contacting us.

    Please let us know if you receive any specific error when you are trying to submit the payment form.

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    Answered on September 05, 2017 at 05:43 PM


    Thank you for your email. No, when I hit submit on the live form, it just says ‘Please Wait’ and never completes.


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    Answered on September 05, 2017 at 08:05 PM

    I have just tested your form and it did not get stuck on please wait, I got the following error since I used testing payment information: 

    However, I have cloned your form and integrated it with on my end, it seems to be working as expected although I'm using sandbox mode. 

    You could test my form here: 

    Here is some testing information you may use: 

    - Credit Card Number: 4242424242424242

    - CVC : 123

    - Valid Expiration Date

      *Later than the current date

    I would also recommend you to take a screenshot of the web console since there may be something causing the form to get stuck. 

    These keyboard shortcuts will help you getting the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J



    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you uploading the image with your next reply: 

    We will wait for your response. 

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    Answered on September 05, 2017 at 11:20 PM

    Your form worked for me. Thank you! The one integrated on my site did not :( Here is a screen shot of the web console. I have another payment form for orders. So, if there is something I need to do for all payment integration, please advise. I am using Firefox for Windows but want to be sure no one else has issues. Thanks so much for your help!

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    Answered on September 06, 2017 at 03:27 AM

    Thanks for the screenshot Melissa. Your browser console looks okay. I also gave it a whirl from my end using your actual form and got the same results as my colleague. The form wasn't stuck on please wait, but I got a PCI error only because I'm using test credit card details.

    It looks like your form is embedded on a page on your website, is that correct? Can you share with us the URL where you embedded the form so we can test it from there directly? There's a chance this may not be related to your integration and something that constitutes a script conflict between your website's script and your form's.

    In the interim, you may also try with the iframe embed codes in case you embedded the form using the default script codes.

    Related guide: Getting-the-form-iFrame-code 

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    Answered on September 06, 2017 at 09:43 AM
    Thank you!
    Yes, it is embedded here:
    Sent from my iPhone
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    Answered on September 06, 2017 at 11:10 AM

    I was able to replicate the issue when I tested your embedded form. Your form is embedded with the script code and most likely, like my colleague Jim_R mentioned, there are some script conflicts. 

    Please re-embed your form with the iFrame code and test the form again. Inside of this guide, you can find how to get the iFrame code of your form:

    Getting the Form iFrame Code

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    Answered on September 07, 2017 at 01:43 PM
    Finally got it!! Thank you so much for your help! I appreciate it.


    Melissa K. Martin
    Executive Director, Phi Upsilon Omicron
    PO Box 50970
    Bowling Green, KY 42102-4270

    Phi Upsilon Omicron, an honor society in the integrated field of family and consumer sciences, offers an environment empowering lifelong learning, leadership building, and ethical and scholastic excellence.