Download all uploads function not working

I keep receiving the following message, but never receiving the email that my data is available. "Your request have been recieved. We will send you an email when your data is ready for download." I submitted the request earlier this morning and have not heard back with any email. It seems like this is a common problem that others have experienced. 

The confirmation was already sent to your email address "admin@launchglobal.org":

Please check your spam folder, and mark it as NOT SPAM if you find it there.