What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do I turn the paying account back to a free account?

    Asked by kennethkern on August 28, 2012 at 10:33 AM


    There is no need for me to be paying for this account.  This month only a few secure forms were used.  Please return my account to a free account.  If there is no response to this request, I will dispute the charges when they appear on my credit card.  I have been ignored before by other companies when I've requested cancellation to a paying account.



    Kenneth Kern

    Orange Blossom Note Services


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    Answered by ItalyTech on August 28, 2012 at 11:08 AM

    Hi and thanks for contacting us. We don't ignore your request becuase we want the satisfaction of our customers. Your account was scheduled to downgrade to free on September, 1st. You will not charged again. Thanks for use JotForm again. Alessandro