Jotform Account showing suspended

  • Priyanka Sarkar
    Asked on September 5, 2017 at 6:43 PM

    Dear Team, 

    Our account kidsglance is showing suspended. We use it for official purpose frequently. We have raised the issue 2 days back but haven't received response yet. Kindly resolve the issue to the earliest. 

     

  • Jeanette JotForm Support
    Replied on September 5, 2017 at 8:30 PM

    The form 12192149901  triggered the suspension as it's requesting login credentials, this behavior violates our terms

    I have removed the guilty fields, in order to reactivate your account.

  • Rafael F. Martinez
    Replied on September 5, 2017 at 9:35 PM

    It appears that I have a similar problem.  I have tried contacting support from every way possible.  The one time I am about to do serious work and I get suspended.  Is there any chance you can make your robots can be a little bit smarter and notify the potential violation before suspending?  How many days does it take for support to respond?
  • liyam
    Replied on September 5, 2017 at 11:33 PM

    Hello Rafael,

    I have moved your question on to a new thread. The discussion can be found on this link.

    Thanks.