Jotform Account showing suspended

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    Priyanka Sarkar  
    Asked on September 05, 2017 at 06:43 PM

    Dear Team, 

    Our account kidsglance is showing suspended. We use it for official purpose frequently. We have raised the issue 2 days back but haven't received response yet. Kindly resolve the issue to the earliest. 

     

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    Jeanette
    Answered on September 05, 2017 at 08:30 PM

    The form 12192149901  triggered the suspension as it's requesting login credentials, this behavior violates our terms

    I have removed the guilty fields, in order to reactivate your account.

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    Rafael F. Martinez 
    Answered on September 05, 2017 at 09:35 PM

    It appears that I have a similar problem.  I have tried contacting support from every way possible.  The one time I am about to do serious work and I get suspended.  Is there any chance you can make your robots can be a little bit smarter and notify the potential violation before suspending?  How many days does it take for support to respond?
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    liyam
    Answered on September 05, 2017 at 11:33 PM

    Hello Rafael,

    I have moved your question on to a new thread. The discussion can be found on this link.

    Thanks.