Paypal express error: This transaction couldn't be completed.

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    Asked on September 05, 2017 at 10:40 PM

    After I was taken into paypal's website to make the payment, and entered all the information requested by paypal, I got the following message (screen shot attached).  Is this an issue of how I setup the form for payment or is this an issue that I have to contact paypal?  while the screenshot says to contact paypal, there is no link to redirect......


    Help please!  Thank you!  Anli

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    Answered on September 06, 2017 at 12:58 AM

    Are you submitting live payment in your form? I did check your form and found that your PayPal Express Integration has Sandbox mode enabled. Please check the screenshot below:

    Please check the screenshot below on how to disable sandbox in Paypal Express payment tool:


    Please disable sandbox in paypal express tool and test your form again. Do get back to us if the issue persists.