- teamfightingfitAsked on September 06, 2017 at 07:07 AM
This doesn't work for me and it still goes to a thank you page. My form is here https://form.jotformeu.com/61673567939372
This is a re-post of a comment on Change Thank You Page URL Based on a Condition
- JotForm SupportcandyAnswered on September 06, 2017 at 09:42 AM
We're sorry for the inconvenience you have. I have fulfilled your form named "Team Fighting Fit Group Training Loyalty programme" and I have seen a custom page after submitting the form as the Thank You page as you can see below:
I have checked your form configurations on your end and I have seen that there is not any complete link to redirect the Thank You page.
Moreover, I have cloned your form named "Team Fighting Fit Group Training Loyalty programme" on my side in order to test it. I have seen that there is not any complete link to redirect the Thank You page also as you can see the screenshot below:
I have written an example link as www.google.com and seen that I have not been directed to external Thank You page as seen below:
All in all, I have seen that there is an issue with redirecting Thank You page, on your end. I have forwarded this issue to our software development team in order to fix it.
We are going to inform you here, as soon as the issue will be fixed.
Thank you very much for reporting us.
- JotForm SupportcandyAnswered on September 06, 2017 at 10:08 AM
Sorry for the misunderstanding. I have checked your form configurations again and seen that the reason of this issue is that you have 3 conditions in order to redirect the thank you page as seen below:
If you disable/delete all of those conditions, the redirected thank you page link will work by default.
All in all, there is not any issue in your form. For detailed information, please check the following guide: https://www.jotform.com/help/317-Change-Thank-You-Page-URL-Based-on-a-Condition
If you need any further clarification, let us know.
- teamfightingfitAnswered on September 06, 2017 at 10:43 AMThanks
Sent from my iPhone