Unable to generate the correct link for the Save Forms and Continue Later workaround

  • Profile Image
    arlettuca
    Asked on September 06, 2017 at 07:08 AM

    I followed the instructions. However the when I close the browser en open it again with the link in the e-mail nothing seems to be saved.

    What have I done wrong?



    This is a re-post of a comment on How to Save Forms and Continue Later

  • Profile Image
    Jan
    Answered on September 06, 2017 at 09:31 AM

    I checked your account (arlettuca) and I can only see 1 form. You should have 2 forms in order to achieve this function.

    Form 1 is where the user can put his/her name and email address. The session URL will be created here and we will use the email field as the session ID. Form 2 will be the main form. Please check the guide again and let us know if you have any questions.

    Are you referring to a different account? Please provide the form ID or form URL so that we can further check the issue.

    We will wait for your response. Thank you.

  • Profile Image
    arlettuca
    Answered on September 06, 2017 at 10:05 AM

    Hi, 

    I have two forms. One is called nomatieformulier Exportmanager Award (Mainform) and the other Nominatieformulier (the might be in the fenedex account or folder). I already linked them via a autoresponder mail. This works just fine, only the information is not saved. 

     

     

  • Profile Image
    Jan
    Answered on September 06, 2017 at 10:51 AM

    May I verify if you are referring to these forms?

    Form 1:
    Nominatieformulier
    https://form.jotformeu.com/72482514976365

    Form 2: (Main Form)
    Nominatieformulier Exportmanager Award
    https://form.jotformeu.com/53291621042345

    I cloned the 1st form and I noticed that the session link is incorrect. There is no ?session={email} parameter in the actual link. Here's a screenshot:

    Autoresponder Email:

    Thank You Page:

    Please update the links accordingly. Hope that helps. Thank you.

  • Profile Image
    arlettuca
    Answered on September 07, 2017 at 03:15 AM

    Hi,

    Yes, those are the rigth forms. Unfortunately, I keep having the same issue. 

    This is how it looks now.

     

     

     

     

    Somehow when I return to the form it does not take over my e-mail adres. 

    The link looks like this https://form.jotformeu.com/53291621042345?session= 

    I would appreciate it very much if you could take another look. 

    Thank you!! 

  • Profile Image
    Mike_G
    Answered on September 07, 2017 at 06:36 AM

    Thank you for the additional information, we appreciate it.

    To fix the issue you are having, please make sure that the {fieldName} of the email address field set as the value of the session parameter matches the {uniqueName} of the email field which can be found if you expand Field Details under the Advanced tab of the Email field properties.

    — How-to-Find-Field-IDs-and-Names

    You can also do the following when making the link to the main form in the email autoresponder/notification content.

     

    I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.

  • Profile Image
    arlettuca
    Answered on September 07, 2017 at 07:05 AM

    Thank you. Now it works!!