Form builder: Preview will not scroll in Safari on OSX

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    Asked on September 06, 2017 at 07:21 AM


    I always work in OSX (Sierra) on jot form 

    Since a few weeks the preview form will not move when I try to scroll down.

    Other browsers (chrome/firefox) no problems

    best regards



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    Answered on September 06, 2017 at 09:33 AM


    Thank you very much for reporting this issue. I can replicate it on my side. The page can be scrolled via the scroll bar click, but mouse wheel is not working.

    I am escalating the issue to our developers. We will notify you when the issue is fixed.


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    Answered on November 14, 2017 at 05:29 AM

    This is taking a long time...

    still not resoveled...

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    Answered on November 14, 2017 at 08:29 AM

    Our apologies for the inconvenience that has caused to you. I would like to inform you that this support thread has been already assigned to one of our developers and its priority is important. Unfortunately, we cannot give any time-frame as it depends on our developers' workload.

    You will be informed as soon as the issue is fixed. Thank you very much for your patience and your collaboration. 

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    Answered on January 21, 2018 at 10:51 AM


    This is a special message to the JotForm founder Aytekin Tank!

    He wrote a very nice story:

    I see ONLY apple computers in the pictures, so you alle should be very happy

    Weird that this problem is stil not solved....

    Do not apology for that. Just solve it.

    Like all my other questions that are still open (google sheet integration problems)

    Thanks a lot for sending this message through tot Aytekin Tank!


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    Answered on January 21, 2018 at 01:31 PM

    You're right, I can still reproduce the problem. I tested on Mac - Safari 11. I can't scroll down in preview mode.

    I have informed the assigned developer so hopefully, he will be able to provide an update here.

    Thank you for your patience.