Our submissions don't recover back

Yesterday morning I logged in and realized half of my submissions were missing and it said our storage had been downgraded and that we needed a new credit card on file. I put a new credit card on file and it seemed to fix the problem and brought all my submissions back. Now this morning they are missing again. 

I need to know how to fix this problem as soon as possible, today would be best.

Please call me at 717-547-0628

Unfortunately, we do not provide phone support.

I recovered your missing submissions. When an account is downgraded, we temporarily remove their submissions. Sometimes these must be recovered from our side.

Thank you very much for your understanding. 

If you need any other thing, please don't hesitate to contact us again.

Please check your submissions and if there are any missing ones, contact us again.

Regards.

Okay, my next question is

To avoid confusion and to better assist you, we will be addressing your issue on this thread: https://www.jotform.com/answers/1241082

Thank you.