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kaseyparsonsAsked on September 6, 2017 at 10:26 AM
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JanReplied on September 6, 2017 at 11:38 AM
Your account is currently active. I checked your forms and I can verify that they are working properly.
Please provide the URL of your Facebook page so that we can further check the issue.
We will wait for your reply. Thank you.
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kaseyparsonsReplied on September 6, 2017 at 1:43 PMIt's the mobile not showing ... desktop shows
Kasey Cartwright Parsons
Sent from my iPhone
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Chriistian Jotform SupportReplied on September 6, 2017 at 3:41 PM
Hi Kasey, as requested by my colleague, please provide us the FB page where your form is supposed to appear so we can check it.
Is this the form that's supposed to be in your FB page: http://www.jotform.us/form/72474857102155?
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kaseyparsonsReplied on September 6, 2017 at 5:43 PMYes that is the form and it is supposed to be ok New Destiny Dog Rescue page in the tabs. It is on the desktop version but not the mobile version.
Kasey Cartwright Parsons
Sent from my iPhone
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Support_Management Jotform SupportReplied on September 6, 2017 at 7:31 PM
Sadly, Facebook Tabs won't work on mobile. Just to be clear, this is not something we imposed, it's just something Facebook hasn't deployed yet.
There's a discussion on this page https://developers.facebook.com/bugs/435173473172584/ that will further explain what I mean. That post came straight from the Facebook Team, courtesy of a Developer Support Engineer.
Viewing your Facebook Tab on a desktop should work as usual though just like how you described it.
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kaseyparsonsReplied on September 6, 2017 at 7:43 PMThank you!
Kasey Cartwright Parsons
Sent from my iPhone
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