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    Asked on August 28, 2012 at 12:39 PM

    I canceled my reoccuring payment for the premium account and attempted to downgrade to the free service. My premium service expires September 10th. Will my account automatically revert to the free service at this time? It is not allowing me to downgrade at the moment.


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    Answered on August 28, 2012 at 12:47 PM

    It is not a problem to downgrade your account your forms will not be affected by this, and yes your account will stay Premium until the time you have paid for expires, after that it will change automatically


    Thanks for your question and for using JotForm


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    Answered on August 28, 2012 at 12:52 PM

    Hi mattmanus,

    It seems that your account is already scheduled to downgrade on 2012-09-12 upon checking. Your account will stay PREMIUM until the paid period expires.

    Thank you!