What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by mattmanus on August 28, 2012 at 12:39 PM

    I canceled my reoccuring payment for the premium account and attempted to downgrade to the free service. My premium service expires September 10th. Will my account automatically revert to the free service at this time? It is not allowing me to downgrade at the moment.


  • Profile Image
    JotForm Support

    Answered by danieldlopezp on August 28, 2012 at 12:47 PM

    It is not a problem to downgrade your account your forms will not be affected by this, and yes your account will stay Premium until the time you have paid for expires, after that it will change automatically


    Thanks for your question and for using JotForm


  • Profile Image

    Answered by pinoytech on August 28, 2012 at 12:52 PM

    Hi mattmanus,

    It seems that your account is already scheduled to downgrade on 2012-09-12 upon checking. Your account will stay PREMIUM until the paid period expires.

    Thank you!