Where did all of my submissions go?

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    Asked on September 06, 2017 at 12:57 PM

    I had over 200 submissions for one form and now today it dropped to 73.  Where did they go?

    I know how many I had as of yesterday because I ran reports for each one.

    Several other forms have also dropped in # of submissions

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    Answered on September 06, 2017 at 03:05 PM

    It looks like the account was downgraded to Free due to the failed payment a few days ago. Please be noted that the Free subscription accounts are now limited to store only the latest 500 submissions. Since you have already upgraded the account, I have now restored the deleted submissions for your account.

    Please check now and let us know if you need any further assistance. We will be happy to assist.