Not receiving notification emails

  • jpolissmc
    Asked on September 6, 2017 at 1:14 PM

    We are unable to receive notification emails after submission of a form. We have whitelisted the IPs but nothing works. We are able to receive the Test emails or submit forms. However, the notification emails are not getting received.

    Page URL: https://form.jotform.us/72144621179152
  • jpolissmc
    Replied on September 6, 2017 at 1:18 PM

    The emails are not in Spam folder. Also, we have done the white listing.

  • David JotForm Support
    Replied on September 6, 2017 at 3:23 PM

    I checked the email logs for your account and did not see any issues with sending.  You can view the same from your end:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Successful emails are marked as "Sent". 

    If none of the emails are getting through to any of your addresses, they may be being filtered completely.  If you believe that is the case, try sending the emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form