Sub-labels are changing on their own

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    JandB48
    Asked on September 06, 2017 at 07:05 PM

    Bonjour,

    Il y a un bug dans le formulaire https://eu.jotform.com/build/72394579984377. Au passage de la souris, le champ {telephone473} (ID #input_473_full) affiche en sous-titre celui du champs {telephone475} (ID #input_475_full).

    Merci d'avance pour votre aide.

    Cordialement,

    Gabriel

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    Jan
    Answered on September 06, 2017 at 09:16 PM

    Unfortunately, I was not able to replicate the issue you are referring to. I opened the form and the sub-label of the phone fields did not change. I clicked it and the sub-labels are still the same.

    I tested this in both Google Chrome and Mozilla Firefox. It is also not present in the Form Builder when I cloned the form.

    If you are still experiencing the problem, please try to log out and restart your browser. If it is still the same, I suggest you try another browser just to check if the issue is still the same. Lastly, you may need to clear your browser cache.

    I also cleared your form cache so that your form cache will be refreshed from our servers.

    Hope that helps. Thank you.

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    Jan
    Answered on September 11, 2017 at 11:01 AM

    I still cannot replicate the issue on my end. I have tested it with Google Chrome and Mozilla Firefox. I am using Windows 10 computer. Here's a screen capture:

    Google Chrome:

    Mozilla Firefox:

    As you can see, the sub-label of the Telephone field is not changing when I first load the form or when I refresh the form.

    May I ask if this happens when you first load the form or is it when you refresh the form? Please provide the device and version of the browser you are using.

    Also, if possible, please test if the issue is present in Google Chrome. I also suggest you check if there are any errors in browser's console. Here's a guide: How-to-get-a-console-report-from-most-common-browsers.

    Thank you.