What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my account has disappeared! what happened?

    Asked by Ronny Bassan on August 28, 2012 at 03:23 PM

    I am a paid subscriber to your service and now my account seems to have disappeared. I just went to create another form and could not sign in. I was told there was no account with my username. However I am still recieving jotform responses from already posted jotforms. Please Help! Please contact me as soon as posible. My needs are time sensitive.

    Ronny Bassan



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    Answered by pinoytech on August 28, 2012 at 03:26 PM

    Hi Ronny,

    Sorry for the inconvenience that may have caused. Regarding on this issue, can you please provide us one of your form ID or URL for further assistance?

    Thank you!

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    Answered by Ronny Bassan on August 28, 2012 at 03:30 PM

    what is a form ID?

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    Answered by pinoytech on August 28, 2012 at 03:44 PM

    Form ID is a string of digits at the end of its URL. The ID can be seen when form is loaded in the form builder and the Preview button is clicked:

    Thank you!