Why the PDF report is displaying the labels on the top?

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    lmulanaxgracebaptistcantoncom
    Asked on September 07, 2017 at 08:23 AM

    When I click on submissions, it comes up with the "Titles" on the left and the "answers" on the right of the same line. This is how it always was. :-) When I would click download pdf, it downloaded the exact image. Now when I click download, it brings it up with the answers below the titles. It changed on both the Awana form and the Youth Permission form.

    If I click the email notification, it comes up like it use to. It is only when I am on Jotform -either printing or downloading the pdf. I would just print form the notification; however, many times I have to uncheck a child so I can print one child per sheet in a multiple child family.

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    Kiran
    Answered on September 07, 2017 at 10:57 AM

    I have cloned your JotForm to my account and when tested the PDF report is displaying the labels on the top. However, when I tried to reset the PDF report, it downloaded correctly displaying the labels to the left. Could you try resetting the PDF report by clicking on Reset icon in the PDF customization window?

    Please get back to us if you need any further assistance. We will be happy to help. 

     

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    Kiran
    Answered on September 07, 2017 at 11:38 AM

    We are sorry for the inconvenience this may have caused. We have identified an issue with the PDF reports and our backend team has already fixed the issue. We request you to check the PDF reports again and let us know if the issue still persists.  We will be happy to take a look again.

    Thank you!

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    lmulanaxgracebaptistcantoncom
    Answered on September 07, 2017 at 11:48 AM

    No, they are working great now. THANKS!!!

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    Kiran
    Answered on September 07, 2017 at 12:12 PM

    Great! Thank you for confirming the issue is now fixed. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!