Missing submission data

  • Profile Image
    Asked on September 07, 2017 at 09:24 AM

    Hi, we have had a form generated on your site. This form is used as an application form where e.g. name and adress are filled in. Now we have done some changes to the form, and although it looks perfectly fine on both our website and in the editor site, some fields from the pld form has now disappeared in the forms that was sent to us prior to the changes. I don't now if this make sence, but please contact me if you need more detailed information.

  • Profile Image
    Answered on September 07, 2017 at 11:09 AM

    Did you delete a field in your form and replace it with a new one? Please take note that if you delete a field in the Form Builder, the data associated with that specific field will be deleted as well.

    I recommend you to use the Revision History Tool to restore the form back to its previous version. Here's a guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History.

    Hope that helps. Thank you.