Unable to retrive a file

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    Asked on September 07, 2017 at 09:26 AM



    I just got a new order but when i clicked the link to the artwork i got the attached message.


    Do you know what this is?





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    Answered on September 07, 2017 at 11:36 AM

    I was able to replicate mentioned issue when I tried to download mentioned file from the submission page of your form.  

    Considering that all other files can be downloaded without any issue, most likely that file was not uploaded properly. Please ask your user to upload the file again.

    Also, it is possible that the '%' in the file name is breaking the file - Badge25mm_medutfall_100%.pdf

    I would recommend removing that character from the name of the file and not using similar characters. 

    If the issue occurs again, let us know.