- Mindy5457Asked on September 07, 2017 at 09:39 AM
I need help getting this to work.
What do I need to do? It starts the process but then never finishes.
- JotForm SupportKevin_GAnswered on September 07, 2017 at 11:26 AM
I cloned your form and have been inspecting it, I noticed you have some conditions and page breaks on it, please note that such elements are not currently supported on PDF fillable forms.
I have removed the conditions and page breaks from my cloned form and it worked fine, I was able to download it as PDF fillable so I would recommend you to do the same on your end.
Please also check this guide in order to know what elements are not available on PDF fillable forms: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points
I hope this helps.
- Mindy5457Answered on September 07, 2017 at 04:43 PMI followed your instructions and it did create the form, but there are no words on it – see attached.
Can you please help me! I don’t have time to figure this out today and need to get this to a client.
If you got it to work for you, can you simply send me over the PDF form you created?
- JotForm SupportKevin_GAnswered on September 07, 2017 at 04:59 PM
I have just tested your form http://www.jotform.us/form/72495211096154 and was able to download the PDF fillable form, please download it here: https://shots.jotform.com/kevin/Content/Files/1241885/72495211096154.pdf
I would also recommend you to try using a different browser, Chrome and Firefox are the most recommended.
I hope this helps.
- Mindy5457Answered on September 07, 2017 at 08:43 PMHi Kevin,
Yes, I got the same form, but if you look at the top there is no logo – just weird blank pictures.
Can the form be downloaded without the weird top. It look so unprofessional.
- JotForm SupportMikeAnswered on September 07, 2017 at 09:06 PM
- Mindy5457Answered on September 08, 2017 at 04:43 PMHi Mike,
No I do not need it to be fillable.
Thanks so much!
You’re the best!
- JotForm SupportMikeAnswered on September 08, 2017 at 05:06 PM
Please try the next PDF:
- JotForm SupportMikeAnswered on September 08, 2017 at 05:30 PM
I have updated the PDF to include questions and their answer placeholders on the same pages. The link is the same:
- Mindy5457Answered on September 08, 2017 at 05:43 PMThank so much, I so appreciate your help!!
- Mindy5457Answered on September 09, 2017 at 01:43 PMThanks so much Mike!