My form won't transfer to PDF format

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    Mindy5457
    Asked on September 07, 2017 at 09:39 AM

    I need help getting this to work.

     

    What do I need to do?  It starts the process but then never finishes.

     

    Mindy Jarvis

  • Profile Image
    Kevin_G
    Answered on September 07, 2017 at 11:26 AM

    I cloned your form and have been inspecting it, I noticed you have some conditions and page breaks on it, please note that such elements are not currently supported on PDF fillable forms. 

    I have removed the conditions and page breaks from my cloned form and it worked fine, I was able to download it as PDF fillable so I would recommend you to do the same on your end. 

    Please also check this guide in order to know what elements are not available on PDF fillable forms: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points 

    I hope this helps. 

  • Profile Image
    Mindy5457
    Answered on September 07, 2017 at 04:43 PM
    I followed your instructions and it did create the form, but there are no words on it – see attached.
    Can you please help me! I don’t have time to figure this out today and need to get this to a client.

    If you got it to work for you, can you simply send me over the PDF form you created?

    PLEASE!!!

    mINDY

    ...
  • Profile Image
    Kevin_G
    Answered on September 07, 2017 at 04:59 PM

    I have just tested your form http://www.jotform.us/form/72495211096154 and was able to download the PDF fillable form, please download it here: https://shots.jotform.com/kevin/Content/Files/1241885/72495211096154.pdf 

    I would also recommend you to try using a different browser, Chrome and Firefox are the most recommended. 

    I hope this helps. 

  • Profile Image
    Mindy5457
    Answered on September 07, 2017 at 08:43 PM
    Hi Kevin,

    Yes, I got the same form, but if you look at the top there is no logo – just weird blank pictures.

    Can the form be downloaded without the weird top. It look so unprofessional.

    Mindy

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  • Profile Image
    Mike
    Answered on September 07, 2017 at 09:06 PM

    Could you please provide us with a bit more information? Do you need a fillable PDF for online form submission/filling, or just a PDF for printing/emailing? It should be easier for us to get a non-fillable PDF by using a browser print to PDF option.

  • Profile Image
    Mindy5457
    Answered on September 08, 2017 at 04:43 PM
    Hi Mike,

    No I do not need it to be fillable.
    Thanks so much!
    You’re the best!

    Mindy

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  • Profile Image
    Mike
    Answered on September 08, 2017 at 05:06 PM
  • Profile Image
    Mike
    Answered on September 08, 2017 at 05:30 PM

    I have updated the PDF to include questions and their answer placeholders on the same pages. The link is the same: 

    https://shots.jotform.com/mike/files/PRE-TRAINING_QUESTIONNAIRE.pdf

  • Profile Image
    Mindy5457
    Answered on September 08, 2017 at 05:43 PM
    Thank so much, I so appreciate your help!!

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  • Profile Image
    Mindy5457
    Answered on September 09, 2017 at 01:43 PM
    Thanks so much Mike!

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