Why did the format of my downloaded pdf's change?

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    tkalberg
    Asked on September 07, 2017 at 09:59 AM

    Yesterday when we downloaded PDF files the field header appeared on the left and the data entered appeared to the right of that. Today everything is in a column down the left side of the PDF. The header first and then below that is the data entered. We end up with PDFs where only the left third of the page is used and we have more pages. Seems like a waste and it's inconvenient. How do I change that back?

    We didn't change any setting that we're aware of and it's that way now on different computers and in different browsers.

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    Kiran
    Answered on September 07, 2017 at 11:28 AM

    We are sorry for the inconvenience this may have caused. It looks like something went wrong with the PDF reports. However, we have already notified our backend team with the issue and they'll be looking into it. As soon as we have the issue fixed, we'll let you know here.

    Thank you!

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    Kiran
    Answered on September 07, 2017 at 11:33 AM

    We have just now received an update from our backend team that the issue is now fixed. Could you check it again and let us know if the issue still persists? We will be happy to take a look again. 

    Thank you!