- hstsAsked on September 07, 2017 at 10:00 AM
Today all the of the submissions that I received all the pdf are aligning to the left, like it is in 1 column. It's creating a pdf with more pages than I need. It was working just fine yesterday.
- JotForm SupportChriistianAnswered on September 07, 2017 at 11:31 AM
Can you please try to reset your PDF Design and see if this will fix the issue? To Reset PDF Design, just go to the Form's Submission > PDF > Customize PDF.
On the Customize PDF page, click on the Reset button and Save changes.
- JotForm SupportKiranAnswered on September 07, 2017 at 11:42 AM
We have identified an issue with the PDF reports that caused this. However, our backend team has already fixed the issue and the PDF reports should be generating normally. We request you to check once again and let us know if the issue still persists. We will be happy to take a look again.
We are sorry for the trouble caused.