PDF Layout from Form Submission messed up

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    Asked on September 07, 2017 at 10:46 AM


    This morning we received the PDF's from our Form Submissions and the layout is all over the place. None of our formatting is coming through.

    I believe it is affecting all our forms because the (2) submissions we received came from (2) different forms.

    Can you please look into this and tell us what we need to do to fix it?

    Thank you!

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    Answered on September 07, 2017 at 11:42 AM

    We have identified an issue with the PDF reports that caused this. However, our backend team has already fixed the issue and the PDF reports should be generating normally. We request you to check once again and let us know if the issue still persists. We will be happy to take a look again. 

    We are sorry for the trouble caused.

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    Answered on September 07, 2017 at 12:11 PM

    It is fixed.


    Thank you so much for all your help!