What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete payment

    Asked by MissYourVoice on August 28, 2012 at 04:20 PM

    Does this mean that the payment method did not go through? Or does it mean that the payment is processing?

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    Answered by pinoytech on August 28, 2012 at 04:34 PM


    Incomplete payment happens when someone who submitted form and did not continue with the payment process such as logging in to Paypal and paying for the amount to be paid. If you complete the submission manually, this does not charge the user who submitted the form, it only gets considered as one payment submission.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!