- STWNYAsked on September 07, 2017 at 12:57 PM
I upgraded to the Bronze plan today, but I keep getting alerts that I have exceeded my form views for the "Free" plan. Do I actually have a problem or are the messages just erroneous?
- JotForm SupportdavidAnswered on September 07, 2017 at 01:50 PM
Your account appears to be over even the Bronze account limits for form views. If you are using some sort of live preview while editing a web page your form is embedded to, the live preview will continuously refresh the form. Each time the form is loaded, that counts as a form view. Live previews in editors can cause thousands of form views rather quickly.
I reset your form view limit for the month to give you are chance to get things sorted. Please note that we can only reset limits once per account. Should you go over the limits once again, you would need to upgrade further in order to keep the forms active.
If you are not using some sort of live preview and you form is simply embedded to a high traffic web page, remove the embedded form and replace the embed code with a hyperlink to the form. That way, only the users who wish to fill out the form will be viewing it.