- newharvestAsked on September 07, 2017 at 01:14 PM
I can't seem to find any way to prevent the ugly Square payment receipt email from arriving in addition to the JotForm receipt email.
Square doesn't seem to be helping much.
Any help on this?
This is a re-post of a comment on Process Square Payments Online with JotForm
- JotForm Supportashwin_dAnswered on September 07, 2017 at 02:22 PM
Please note that you can disable automatic receipts from your own Square account. You may like to take a look at the following guide which should help you on how to disable automatic payment receipts: https://squareup.com/help/us/en/article/5212-automatic-receipts
- akelty6Answered on September 09, 2017 at 01:04 AM
I am having a similar problem. What ashwin_d answered above is from a customer/recipient point of view. From a seller perspective, I don't want that extra email receipt being sent out, it is coming with a link to the Square receipt. It appears you should be able to shut this off, but it is not working. Under Additional Gateway Settings of the Square Integration options, I have Customer Email Field set to "None" . But it appears that Jotform is still picking up my email field regardless.
Please advise on how to turn off this extra receipt email being sent.
- JotForm SupportMike_GAnswered on September 09, 2017 at 03:38 AM
I would like to apologize for any inconvenience, however, may we know if the email is sent from Jotform? If possible, can you check the sender email address, please? Also, would it be possible for you to send us a screenshot of the extra email you are receiving? (Note: Please blur out any confidential information in the screenshot)
With regards to the Customer Email Field under Additional Gateway Settings of Square Integration, it is used if you would like to include the email address of your customers to the data that is sent to your Square account.
- akelty6Answered on September 09, 2017 at 10:11 AM
Portion of email headers
dkim=pass email@example.com header.s=mail header.b=c3nuoj/R;
dmarc=pass (p=QUARANTINE sp=QUARANTINE dis=NONE) header.from=jotform.com
and email screenshot
For "With regards to the Customer Email Field under Additional Gateway Settings of Square Integration, it is used if you would like to include the email address of your customers to the data that is sent to your Square account." Agree, and would think that if Square did not receive an email address, it would not send an email receipt. So I am assuming the above is from jotform.
- JotForm Supportashwin_dAnswered on September 09, 2017 at 01:37 PM
I did research on this issue and it seems if the customer has used his card in with any Square seller and provided his email address, it becomes associated with his card. So each time they go to pay at another Square seller, the email is sent out automatically.
It seems you can call up Square customer care and ask them to disable automatic receipt to customer. The same was confirmed by Square support in the following support thread to some other customer: https://www.sellercommunity.com/t5/Questions-How-To/Turning-off-auto-email-receipts-to-a-customer/td-p/16776
Thank you ashwin_d. I opened a support case with Square to have them turn off their receipt, and am still waiting on them. Once Square does their thing, I will verify again.